81% of the requests for product repair result in actual repair

Reparability is a topic that is important to all of us and what the home appliance sector in Europe values most is people’s safety and consumer choices. The industry wanted to better understand how repairable its products are, and the end results are very positive. 

Back in 2016, more than 80% of Europeans’ requests for a repair of a home appliance product resulted in actual repair. The repairs were only possible because European home appliance manufacturers keep spare parts in stock for current and old product models. What is more, repair often appears to be a valuable part of the after-sales strategies and remains a way for the different brands to compete to offer suitable services to the citizens. 

“The cost of repair has been on the table for discussion for a long time and we see that for large appliances for instance, nearly half of the cost of the service goes to the repairman”, APPLiA’s Director General, Paolo Falcioni said. The figures further show that for large appliances, such as fridges and washing machines, 37% of the average price for repair is the cost of the spare parts; 16% goes to transport and 5% are listed as other costs. Repair activities also create direct and indirect jobs for 32 000 Europeans. 

“Speaking about who is in the position to repair products, we always have to think of two things – consumer safety and who is responsible for the work done”, Paolo Falcioni emphasised, adding that the professional repairer does not necessarily have to be one directly employed or contracted by the manufacturer. To APPLiA, this could also be an independent body as long as the repairers are able to demonstrate they comply with the applicable regulations and that they are covered by relevant insurance, covering liabilities resulting from the offered service. 

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 When it comes to repair, #DontDespair